Bahasa Indonesia Client Portal

Software and advisory for businesses already running.

Advisory, build, maintenance, and feature work - sold separately, and delivered through the same stages for every client.

Four layers, sold separately

A client who only needs someone to think with does not pay for a build. A client who already has a system only buys maintenance.

I

Advisory

Someone to think with, and a map of the problem. We take apart how things run today, show where the leaks are, and leave written recommendations. No code involved.

II

Build

Projects with a clear start and end: company sites, POS, attendance, or ERP modules. Handed over under a signed acceptance record, then moved into maintenance.

III

Maintenance

Monthly. The system keeps running, faults get handled, and there is one clear point of contact. This is what makes the relationship last.

IV

Feature Work

Priced per feature. Clients know the cost and the time before they ask - not after the work is already underway.

What you can hold us to

These are not marketing promises. Every one of them is written into the signed agreement, and clients can hold us to it.

7stages of work, each with gates that must be cleared
2rounds of revision per stage, stated in the proposal
7working days to review after handover
5working days to respond to a client request

How the work runs

The same stages for every client. Work does not move to the next stage until every gate of the current one is cleared.

  1. 01 Discovery Understanding what the client actually needs, and judging whether the work makes sense for Soematra to take on.
  2. 02 Proposal Turning scope into a document: what is done, what is not, how long, and what it costs.
  3. 03 Agreement Binding the proposal into an agreement and issuing the first invoice.
  4. 04 Build Building everything listed in Appendix A.
  5. 05 Acceptance The client reviews the work and either accepts it or raises objections.
  6. 06 Handover Declaring the work formally complete and moving the client into maintenance.
  7. 07 Maintenance Keeping the system running, taking small requests, and being the client’s day-to-day contact.

Get in touch

It starts with a conversation. We will tell you plainly if the work is better left undone.

Address
Jl. Manyar Tirtoyoso Selatan VI No. 2, RT.004/RW.05
Manyar Sabrangan, Kec. Mulyorejo
Surabaya, Jawa Timur 60116
Phone
0877-6900-4009
Email
Finance@soematra.com